Terms & Conditions

Last updated: April 30, 2026 | Garbage Drop | Franklin, KY

    By subscribing to Garbage Drop or providing your phone number, you agree to these Terms & Conditions in full.
  

    Current notice (April 2026): SMS text-message notifications are temporarily paused while we complete carrier registration. During this period, all service-day notifications are delivered by email. Section 2 below remains in effect for when the feature is reactivated; we will notify you when SMS resumes.
  

1. Service Scope

Garbage Drop provides on-property trash-handling services. The specific service depends on the property type:

Residential (curbside bin valet): We move your trash, recycling, and/or yard waste bins from your designated location to the curb before your scheduled municipal collection, and return them to their designated spot after collection has occurred.
Multi-unit, commercial, and dumpster-equipped properties (bagged-trash service): We may transport bagged trash from a designated pickup point on the property (such as a unit door, hallway, or staging area) to an on-site dumpster, compactor, or other receptacle owned or contracted by the property. Loose, unbagged, hazardous, or excessively heavy trash is not eligible for this service.

Garbage Drop does not haul, transport, or dispose of waste away from the property and is not a licensed waste collector. Final waste collection and disposal is provided by your municipality or your property's contracted waste-management vendor and is entirely separate from our service.

2. SMS & Text Message Communications

SMS is currently paused. No automated text messages are being sent as of April 2026. Service-day confirmations are delivered by email. The provisions in this section take effect once SMS is reactivated; we will notify you when SMS resumes.

By providing your mobile phone number and subscribing to Garbage Drop, you consent — once the SMS feature is active — to receive recurring automated SMS text messages from Garbage Drop, including:

Service completion notifications (confirmation that your bins have been moved/returned)
Photo proof links when a service photo has been taken
Service delay or skip notifications
Account and billing updates

Message frequency varies based on your service schedule (typically 1–2 messages per service day). Message and data rates may apply.

To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent. Reply HELP for assistance or contact us at [email protected].

Opting out of SMS will not affect your service subscription. You can update your phone number at any time through your account portal.

3. Access Requirements

Customers must ensure the following on every service day:

A clear, unobstructed path to the bin location
Unlocked gates or access points along the service path
Bins placed in the agreed-upon location

If access is blocked and service cannot be completed, the stop will be skipped for that week without refund. We will notify you of the skip by email when possible (and by SMS when that feature is active).

4. Service Interruptions

Service may be delayed or skipped due to severe weather, holidays, equipment issues, or other circumstances beyond our control. We make every reasonable effort to notify customers in advance. Skipped service due to these circumstances does not entitle a refund of that week's service.

5. Payment & Billing

14-day free trial: Every new subscription begins with a 2-week (14-day) free trial. Your card is saved at signup but no charge is made until day 15. Cancel before day 15 from your account portal and pay $0.
After the trial period, plans auto-renew at the billing cadence you selected (monthly, quarterly, or annual) via Square.
No credit card details are stored by Garbage Drop — all payment processing is handled by Square.
No refunds are issued for partial months of service.
Prices may change with 30 days advance written notice to your billing email.

6. Cancellation

You may cancel your subscription at any time through the Square Customer Portal — no phone call required, no cancellation fees. Cancellation is effective at the end of your current billing period. You will continue to receive service through the end of the paid period.

7. Property Damage Liability

Garbage Drop's liability is limited to direct, proven negligence on our part. We are not liable for:

Damage caused by city or private waste collection trucks
Pre-existing property damage
Damage resulting from incorrect access information provided by the customer
Overfilled, overweight, or structurally unsafe bins

Maximum liability for any single incident is one month of your subscription fee. We are not liable for indirect, incidental, or consequential damages of any kind.

8. Indemnification

By subscribing, you agree not to hold Garbage Drop, its employees, contractors, or agents liable for injury, loss, or damage arising from improper bin use, hazardous materials placed in bins, undisclosed unsafe property conditions, or misuse of our service.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in Simpson County, Kentucky.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the service after notification of changes constitutes acceptance of the updated Terms.

Contact

Garbage Drop | Franklin, KY 42134
Email: [email protected]
Website: garbagedrop.net