Everything You Want
to Know

Every new subscription starts with 14 days free. You save your card at signup so service begins immediately, but no charge happens until day 15. Cancel any time before then from your account portal and pay $0. After day 15, your card is charged the plan price at the cadence you chose (monthly, quarterly, or annual).

Solo ($44.99/mo): up to 2 cans, 1 collection day/week. Household ($59.99/mo): up to 4 cans, up to 2 collection days/week, OnDemand visits unlocked, vacation hold. Priority+ ($69.99/mo): up to 6 cans, up to 2 collection days/week, OnDemand visits, top route priority, rental-friendly.

Solo covers up to 2 cans; Household up to 4; Priority+ up to 6. If you have 7+ cans, request a Custom Quote and we'll build a plan around your needs.

No contracts, ever. Choose the billing cycle that suits you — monthly, quarterly, or annual (quarterly and annual save you up to 10%). Cancel anytime from your self-serve billing portal — no fees, no phone calls, no retention scripts. Whatever period you've already paid for runs out, then service ends.

Yes — upgrade or downgrade anytime from your account portal. Changes take effect on your next billing cycle, prorated.

Yes. Paying quarterly or annually gives you a built-in discount vs. paying month-to-month. Annual is the best value if you know you'll stick around.

No setup fees, no hidden charges. The price you see is the price you pay. The only "extra" is optional OnDemand pickups (one-time, $19 same-route / $29 dedicated) — entirely opt-in, only billed when you book one.

More cans = more time per stop. More collection days = more visits per week. Priority+ also gets first slot on the morning route — useful when you have rental turnovers or just don't want to wait.

Every pickup cycle we visit twice. Cans to the curb the day before your trash-hauler's day, back to their storage spot the day after. So for Wednesday trash, we visit Tuesday (out) and Thursday (back) — you never time the hauler yourself.

Our driver verifies whether bins were emptied at every bring-back. If the city missed your block, they log it on-site, we notify you right away, and we automatically place a follow-up bring-back stop on the next nearby route — typically the next morning. Your cans stay at the curb until the hauler comes; once they run, we bring everything back in on that visit. You may still want to contact the city for a make-up pickup, but your cans won't be left out indefinitely.

Nope. We work the curb and your bin storage spot — no home access needed. Most customers never see us; they just notice the bins moving when they should.

Only if you tell them. There's no truck signage; we drive normal vehicles. You'll just be the person whose bins magically get to the curb on time.

Yes — every time someone signs up using your personal referral link, you get $10 off your next renewal. No cap on how many people you refer. Your unique link is in your account portal — copy it and share it however you like.

Your address is on every stop card the driver opens — they know exactly which house they're at and what your bin storage spot is from your account profile. If you have notes ("the bins are in the side yard, gate is on the right"), add them to your account and they show up on every visit.

Bring-out: typically 5–9 pm the day before your trash day. Bring-back: typically 8 am–1 pm the day after. Priority+ gets the earliest slot on both routes.

Yes. We follow your local hauler's schedule — when they push trash day later in the week for a holiday, we shift our visit days to match. You don't need to tell us; we track it.

Solo covers 1 collection day per week. Household and Priority+ cover up to 2 collection days per week (e.g., trash Tuesday + recycling Thursday = both covered, no extra charge).

Household and Priority+ include a vacation hold — let us know before you leave and we pause service while you're away. No charges during the hold. Solo customers can also pause but lose those service days. You can start or end a hold yourself anytime in your customer account — no phone call needed. Property managers can manage their portfolio and billing in the property manager account.

When haulers reschedule due to weather, we follow. You'll get a heads-up email the morning of, and we resume on the make-up day. We don't bring cans out to a curb that won't be picked up — that just leaves them sitting there for days.

We move whatever's in the can to the curb. If something's blocking the lid (overflow), we'll move it and message you. If we can't access the can at all (locked gate, blocked driveway), we mark the visit skipped and tell you why.

Sometimes! Household and Priority+ customers can book one-time OnDemand visits through the account portal. Two types: a Can Valet (we bring your cans out and back around your hauler day) or a Bag Pickup (we collect your full trash bags in one trip). Same-route pricing (we're already in your area): $19. Dedicated trip: $29. OnDemand covers cans and bagged trash only — we don't haul bulk items, furniture, or junk.

Message us. If it happened during our service (we knocked the lid loose, scratched it), we'll cover the repair or replacement. If your hauler damaged it, we'll help you document it for them.

Bagged yard waste in a can — yes, treat it like normal trash. But we do not haul bulk items, furniture, mattresses, appliances, construction debris, or loose junk. We drive pickup trucks, not garbage trucks: our service is moving your cans (curbside valet) or collecting full trash bags (Bag Pickup) — nothing oversized or loose. Bulk/junk needs a separate pickup arranged with your hauler or municipality.

Log into your account portal at /account.html → Manage Subscription → Cancel. Takes about 30 seconds. No phone calls, no retention scripts. You'll get an email confirming the cancel and the date service ends.

First charge happens on day 15 (after your 2-week free trial). After that, you're billed at the start of each cycle — monthly, quarterly, or annually depending on your plan.

Service continues through the end of your current billing period. So if you paid for May and cancel May 10, you still get service through May 31. After that, both service and billing stop.

Yes — Household and Priority+ have a built-in vacation hold (let us know ahead of time, we pause, no charges during the pause). Solo customers can pause too but lose those service days (no refund or credit for the lapsed period). Start or end a hold yourself anytime in your customer account.

Log into /account.html → Billing → Update Card. Handled directly by Square; we never see your card number, and changes take effect immediately.

Yes — one of our most popular use cases. Landlords and short-term rental hosts love that bins are handled automatically, especially during guest turnovers.

Yes — we have a dedicated Property Manager portal for multi-unit accounts with one consolidated invoice. Ask about our Bag Pickup service if your community has an on-property dumpster, compactor, or central drop-off.

Absolutely. Just note your preferred storage spot in your account profile ("around the back of the garage, please") and our driver follows the instructions.

Yes. Add the gate code or access notes to your account profile. Drivers see them on the stop card and follow your instructions. If you'd rather not share the code, you can leave the gate unlocked on service nights instead.

Yes — that's our Bag Pickup service for property managers. On the specified service day we collect tied trash bags from each unit's doorstep and haul them to your on-property dumpster or compactor (or, if arranged, to the municipal transfer station). It's a single trip per service day, bags only — no bulk items or loose junk.

Yes. All drivers complete a background check before their first route. We also use scheduled, route-based dispatching so the same person typically handles your address week to week.

Yes — general liability insurance covers any damage caused during service. Certificate available on request for property managers.

Message us with a photo. We'll repair or replace damaged bins at our expense and document any property damage for your records.

Email [email protected] or send us a message from your account portal. Every customer gets missed-service support — Solo, Household, Priority+, property managers, and OnDemand. We'll investigate and make it right.

Currently Franklin, KY (ZIPs 42134 and 42135 — Simpson County area). Use the "Check Availability" widget on the homepage to confirm your exact address. Out of our area? Join the waitlist and we'll email when we expand.

Email ([email protected]) and the secure messaging in your account portal are our primary channels — we respond within 2–4 hours during office hours (Mon–Sat, 8 am–5 pm CT). Our owner is deaf, so written communication is much faster and more reliable than phone. (Text/SMS notifications are currently paused — all service updates come by email.)

Yes — we email you the evening before your bring-out visit so you know to expect us, and you'll get an email confirmation once service is complete. (Text/SMS reminders are currently paused, so all notifications come by email.) You can manage your preferences in your account portal.

Yes. Your account portal shows the last 5 visits with timestamps. Household and Priority+ customers also get photo proof (before/after the can move) on each visit.